Analysis of Human Resource Readiness Among Government Officials for Realizing a Smart City
Keywords:
Smart City, Government Human Resource Readiness, Smart Governance, Modern Bureaucracy.Abstract
This study aims to analyze the readiness level of government human resources (civil servants) in supporting the implementation of the smart city concept, as well as to identify the facilitating and hindering factors that influence this process. The transformation toward smart governance often encounters obstacles when the rapid adoption of technology is not matched by consistent capabilities among those within the bureaucracy. A descriptive qualitative research method, incorporating a literature review, was employed. The findings indicate that the readiness of government human resources falls into the "sufficiently prepared" category, yet it has not reached an optimal level. While basic technological literacy is generally adequate, there remains a significant gap in advanced digital competencies across different generations of employees. Key challenges include cultural resistance to the shift toward digital work patterns and a shortage of personnel with specialized backgrounds in information technology. The study concludes that segmented training and development strategies, the implementation of performance-based digital talent management, and the institutionalization of knowledge management are essential to ensuring the sustainability of a smart city ecosystem.
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