The Influence of the Effectiveness of the Clearance In and Clearance Out Processes in Increasing Efficiency at PT. Prima Lestari Segara Abadi at the Pier of PT. Cirebon Energi Prasarana"
Keywords:
Operational Efficiency, Clearance In, Clearance Out, Port TechnologyAbstract
This study aims to analyze the effectiveness of the Clearance In and Clearance Out process in improving operational efficiency at PT Prima Lestari Segara Abadi which operates at the dock of PT Cirebon Energi Infrastructure. The research method used is a quantitative approach using multiple regression analysis to identify the significant influence of each variable on operational efficiency. The results showed that Bureaucracy has a significant influence on operational efficiency with a significance level of 0.024, while the variables of Process Time, Technology Used, and Facilities & Infrastructure do not have a significant effect directly. Customer Satisfaction showed a near significant effect on operational efficiency, indicating that customer satisfaction can play an important role in improving efficiency in the future. The interaction between the independent variables showed no significant effect, indicating that the direct relationship between the main factors is more important than the interaction between them.
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