RAMDHAN NURFAUZI; SUPRIATNA, U. Measuring Service Quality in Pension-Oriented Banking Services through the Integration of ServQual and Importance-Performance Analysis (IPA) . Journal of Student Collaboration Research, [S. l.], v. 2, n. 3, p. 232–241, 2025. Disponível em: https://myjournal.or.id/index.php/JSCR/article/view/428. Acesso em: 6 oct. 2025.