Darmawan Hidayatullah, Galih, and Muhammad Edwin Syah. “Analysis of the Influence of Service Quality on Customer Loyalty and Retention: Case Study on Tokopedia Services or Multinational Companies”. Journal of Management 4, no. 1 (June 21, 2025): 191–202. Accessed October 16, 2025. https://myjournal.or.id/index.php/JOM/article/view/374.