DARMAWAN HIDAYATULLAH, G.; EDWIN SYAH, M. Analysis of the Influence of Service Quality on Customer Loyalty and Retention: Case Study on Tokopedia Services or Multinational Companies. Journal of Management, [S. l.], v. 4, n. 1, p. 191–202, 2025. Disponível em: https://myjournal.or.id/index.php/JOM/article/view/374. Acesso em: 16 oct. 2025.