RAMA, M. de la C. del R.; SALZBERGER, T. The Effect Of Service Quality On Satisfaction And Behavioral Intention In Flight Services Pt. Sea Lion. Journal of Management, [S. l.], v. 1, n. 2, p. 90–103, 2022. Disponível em: https://myjournal.or.id/index.php/JOM/article/view/10. Acesso em: 16 oct. 2025.