Professionalism Publis Service Management

Abstract

The basic purpose of public sector management is to realise good service through equity philosophy. Equity theory is deemed relevant at this time because it may illustrate the relationship between customer views of human resource distribution (employees). Employee attitudes were demanded that employees demonstrate their competency, which was represented by professionalism and timeliness of employees. The innovative aspect of this study is the use of responsiveness as an intervening variable to improve public service. The employee's capacity to solve client problems is also a consumer judgement of service quality, particularly in terms of response. In-depth, good service describes an employee's responsiveness to customer requests, which is one part of achieving customer happiness. The goal of this study is to demonstrate the effectiveness of professionalism and timeliness in boosting customer satisfaction by using responsiveness as an intervening variable. This study employed a quantitative approach with a survey design. The study is being conducted in the Agam Class II Immigration Office in West Sumatera. A valid and reliable questionnaire was used to collect data. The data was then analysed via route analysis. According to the findings of the study, professionalism and timeliness have both direct and indirect effects on customer satisfaction