The Effect Of Employee Turnover, Work Ethic, Work Discipline, Internal Control, And Leadership Style On Employee Performance At Pt Maf (Mega Auto Finance) And Pt Mcf (Mega Central Finance) Gresik Branch

english

Abstract

This research is motivated by the importance of employee performance in supporting organizational success, especially in the competitive financial services industry. PT MAF (Mega Auto Finance) and PT MCF (Mega Central Finance) Gresik Branch face various problems such as high employee turnover, variations in work ethic and work discipline, the effectiveness of internal control, and leadership style that have the potential to affect employee performance. This study aims to analyze the influence of employee turnover, work ethic, work discipline, internal control, and leadership style on employee performance, both partially and simultaneously. The study uses a quantitative approach with a survey method on all employees of PT MAF (Mega Auto Finance) and PT MCF (Mega Central Finance) Gresik Branch using a saturated sampling technique. Data were collected through Likert scale questionnaires, observations, interviews, and documentation, then analyzed using multiple linear regression. The results of the study indicate that employee turnover has a negative and significant effect on employee performance, while work ethic, work discipline, internal control, and leadership style have a positive and significant effect. Simultaneously, these five variables have a significant effect on employee performance. The conclusion of this study confirms that employee performance is influenced by various interrelated factors, so that comprehensive human resource management is needed. Practical implications show that performance improvement can be achieved through turnover control, strengthening work ethic and discipline, optimizing internal control systems, and implementing effective leadership styles.