Development of an Investment-Friendly Spatial Planning Information Technology-Based Bureaucratic Reform Model at the Riau Islands Province Investment and One-Stop Integrated Services Office
Keywords:
Bureaucratic Reform, Information Technology, Spatial Planning, Investment Climate, Integrated Public ServicesAbstract
The main problem in this research is the suboptimal implementation of information technology-based bureaucratic reform in utilizing spatial planning to support the investment ecosystem in the Riau Islands Province. Bureaucratic reform is a crucial need to create efficient, transparent public services and provide legal certainty for business actors. This research uses a case study method with a qualitative approach, aiming to deeply understand social phenomena in their natural context without external intervention. The results show that the implementation of information technology-based bureaucratic reform at the Riau Islands Province Investment and One-Stop Integrated Service Office (DPMPTSP) has shown significant progress. The digitalization of the licensing system through Online Single Submission (OSS) and the integration of Geographic Information System (GIS)-based spatial data have improved the efficiency, transparency, and accountability of public services. This system facilitates investors in obtaining real-time information regarding land status and business location suitability, thereby accelerating the licensing process, reducing costs and time, and minimizing the potential for bureaucratic irregularities. However, the implementation of this bureaucratic reform still faces several obstacles, including limited human resources and organizational culture, weak commitment and leadership, and technical and systemic issues. Therefore, it is necessary to develop an investment-friendly spatial information technology-based bureaucratic reform model that takes into account institutional aspects, governance, human resource management, and accountability. This model is expected to be a strategic step in realizing modern, efficient, and responsive governance to the needs of the business world.
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