LEGAL ANALYSIS OF GRAB ACCOUNT BUYING AND SELLING PRACTICES IN BATAM CITY AND ITS IMPLICATIONS FOR CONSUMERS

Abstract

The digital economy is a part of the economy that simplifies and supports the transaction of goods and services through electronic commerce in the virtual world. It is also referred to as the internet economy or online economy, as many digital service providers utilize internet networks to offer services to end consumers, including online ride-hailing services. The purpose of this study is to examine the buying and selling of online accounts within transportation services, specifically Grab, and to assess the impact of these activities on users. This research adopts a normative legal study approach, using primary legal sources, such as Law No. 8 of 1999 and the Electronic Information and Transactions Law (ITE Law). The relationship between app providers and drivers in the sharing economy system is a partnership; however, account trading is strictly prohibited. This practice is dangerous as it involves identity misuse and data manipulation, which violates the law, particularly the ITE Law. The account trading practice poses a threat to the safety and rights of consumers, which are protected by the Consumer Protection Law. Consumers are at risk of being served by unverified drivers, thereby compromising their rights to safety and accurate information.