The Role of Conflict Management in the Bandung City Social Service
Keywords:
Conflict Management, Management Strategies, Communication TechniquesAbstract
This study aims to examine internal conflict management at the Bandung City Social Service. Qualitative methods are used to understand the causes of conflict, crisis management strategies, leadership roles, impacts of conflict, communication techniques used, and policies and procedures implemented in the organization. Data were collected through in-depth interviews, participant observation, and document analysis. The results of the study revealed that internal conflict is often caused by differences in interests, lack of effective communication, and organizational change. Effective crisis management strategies involve open communication, mediation, and a proactive approach. Responsive and wise leadership plays a key role in conflict resolution. Poorly managed conflict has a negative impact on productivity, employee morale, and team collaboration, as well as damaging the image of the organization. Communication techniques such as collaborative approaches and assertive communication are essential in managing crises. The practical implications of these findings are the need to develop clear conflict resolution policies, conflict management training, promote open communication, and periodically evaluate the effectiveness of policies. With a comprehensive approach, organizations can improve work dynamics and strengthen teamwork.
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