Impact of Unrealized Refunds on the Tokopedia Application

Abstract

In the practice of online buying and selling, issues frequently emerge such as the purchase of apparel products with photographs being promoted that do not match the color, size, and quality of the buyer's order. These variables are among the many causes of cancellations that are the subject of this research. Buyers who feel disadvantaged may be vulnerable to business actors' compensation and sanctions, which eventually leads to a lack of mutual understanding and a lack of conformance between the qualities or criteria of the items that the seller conveys to the buyer. The author of this study used a field research approach known as direct research, which is qualitative research using data from interviews and written materials that are obtained from the field. The study's findings indicate that: Due to errors made by business actors, refund rights for online purchases and sales on the Tokopedia app arise. Customers are dissatisfied when they receive goods that do not match and contain elements of gharar. As long as the goods are used in compliance with the guidelines provided by the Tokopedia Application, the buyer's use of the goods will serve as payment for the duty to replace the items that were sold to him in the event of damage or loss