What Is The Quality Of The Menu At Hanan Catering Academy

Abstract

The purpose of the study is to ascertain, using a sample of 85 individuals, the impact that menu and service quality have on customer satisfaction at Hanan Catering Academy Bandung. Using SPSS, the multiple linear regression method was effectively used to collect and evaluate the responses from the participants. Given that the T value for the service quality (X1) test is higher than the T table value (1.685), it can be said that customer satisfaction at Hanan Catering Academy Bandung is significantly impacted by service quality. Based on the partial findings of the t test (X2) on menu quality, it can be inferred that Hanan Catering Academy Bandung's service quality significantly affects customer satisfaction, since the t value of 2.366 is more than the T table value of 1.685